Privacy Policy

(Last updated: 25 August 2026)

Eagle Fleet Solutions (“Eagle Fleet Solutions”, “we”, “us” or “our”) recognizes your right to privacy and is committed to protecting and responsibly managing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws and regulations. This Privacy Policy applies to the Eagle Fleet Solutions website, digital platforms, applications and services, including our vehicle tracking, fleet management, telematics, vehicle monitoring and related technology solutions.

It governs how we, our authorized service providers, technology partners and other relevant third parties collect, store, use, process, disclose and protect your personal information when you visit our website, communicate with us, submit an enquiry, request our services, use our platforms or otherwise interact with Eagle Fleet Solutions.

Purpose and legal rules

Personal information will not knowingly be collected for purposes unrelated to the purpose communicated to the data subject, unless further processing is permitted by applicable law.

The Information we collect
Personal Information

Name, company name, email, telephone number to use to identify users in the system.

Device Information

IP address, Browser type, Device type, Operating system, Date and time of access, Approximate geographical information,  Website interaction information, Technical and diagnostic information.

Location Information

Your location may be used to determine your speed, position and proximity to relevant fleet services, supporting fleet management, driver safety and assistance functions.

Call Information

Information about user calls, including the date, time, duration and the name of the person you called or who contacted you, may be collected through the Voice and Eagle Fleet Driver App.

Information Sharing

Personal information may be shared with authorized employees and departments who need it to provide services or respond to enquiries. Information may be shared with trusted service providers and technology partners that support our website, systems and business operations.

Personal information may be shared with third parties where necessary to provide requested products or services. Information may be disclosed where required or permitted by law, regulation or a lawful request from authorities. Personal information may be shared where necessary to protect Eagle Fleet Solutions, our customers, systems, property or legal rights.

We will not sell or disclose personal information for unrelated purposes and will only share it in accordance with applicable privacy laws, including POPIA.

Information Security

Eagle Fleet Solutions is committed to protecting your personal information through appropriate technical, organizational and administrative safeguards. We implement security measures designed to prevent unauthorized access, loss, misuse, alteration or disclosure of personal information, as outlined in our Privacy Policy and Data Protection Policy, which are reviewed and updated periodically to reflect changes in our systems, services, security risks and applicable South African data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Data Retention
Purpose of Retention

Eagle Fleet Solutions retains personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected.

Business & Legal Requirements

Information may be retained to provide services, manage business relationships, meet legal requirements, resolve disputes or protect legitimate business interests.

Secure Disposal

When personal information is no longer required and there is no lawful reason to retain it, it will be securely deleted, destroyed or anonymized where appropriate.

POPIA Compliance

Our retention practices are guided by POPIA’s requirements regarding purpose specification and the appropriate retention and disposal of personal information.

International Data Transfer

Some Eagle Fleet Solutions technology and cloud-service providers may store or process personal information outside South Africa.

1. Legal Compliance

Any cross-border transfer of personal information will be handled in accordance with applicable laws, including POPIA requirements.

2. Data Security

Before transferring information internationally, we may assess the recipient country, data-protection laws, contractual safeguards and security measures. The nature of the information and the lawful basis for transferring it will be considered to ensure personal information remains appropriately protected.

User Rights
  • Access to Information

You may request access to the personal information Eagle Fleet Solutions holds about you, subject to applicable legal requirements.

  • Correction or Deletion

You may request the correction of inaccurate information or deletion of your personal information where legally permitted.

  • Objection and Consent

You may object to certain processing activities, including direct marketing, or withdraw your consent where processing is based on consent.

  • Complaints and Information

You may request information about how your personal information is processed and lodge a complaint regarding its handling, in accordance with POPIA.